Viata Aesthetics
Last updated: June 2026
These Terms & Conditions ("Terms") set out the basis on which Viata Aesthetics ("we", "us", "our") provides consultations, treatments and related services to you. By booking an appointment, attending a consultation, or undergoing treatment with us, you agree to these Terms. Please read them carefully and ask us if anything is unclear.
Business name: Viata Aesthetics
Clinic address: 474 Glossop Road, Sheffield S10 2QA
Contact email: booking@viata-aesthetics.co.uk
Telephone: 44 7720 742016
1. Bookings and appointments
When you book an appointment you confirm that the information you provide is accurate and that you have read these Terms.
To secure certain appointments we may require a deposit of £50 or 20%, which will be deducted from the total cost of your treatment. Deposits are subject to the cancellation terms in Section 3.
We will do our best to run on time, but appointments may occasionally be delayed for clinical reasons. We ask that you arrive promptly; arriving late may mean your treatment has to be shortened or rescheduled.
2. Consultations, suitability and consent
Many of our treatments require a consultation and a medical history assessment before they can proceed. You agree to provide full and accurate information about your medical history, medications, allergies and any relevant conditions. Withholding or providing inaccurate information may put your safety at risk and may result in treatment being declined.
Before treatment you will be asked to give your informed consent. We will explain the procedure, the expected outcomes, the risks and any aftercare requirements so that you can make an informed decision.
We reserve the right to refuse or postpone treatment where, in our professional judgement, it is not safe, suitable or appropriate for you — including where a consultation, patch test, cooling-off period or further information is required first.
3. Cancellations, rescheduling and missed appointments
We ask for at least 48 hours notice if you need to cancel or reschedule an appointment.
Cancellations or changes made with the required notice: your deposit will be retained against a rescheduled appointment or refunded on request.
Cancellations or changes made without the required notice, or non-attendance ("no-shows"): your deposit may be retained, and/or a cancellation fee of £25 may apply.
We understand that genuine emergencies happen, and we will deal with these sympathetically and at our discretion.
If we need to cancel or reschedule your appointment, we will give you as much notice as possible and offer you an alternative appointment or a full refund of any deposit paid.
4. Patch tests
Certain treatments require a patch test a set period before your appointment. Where a patch test is required, treatment cannot proceed without it. If you do not attend for a required patch test in good time, your treatment may need to be rescheduled.
5. Pricing and payment
Prices are as displayed or quoted at the time of booking and may change from time to time. The price applicable to your treatment is the price confirmed to you at your appointment.
Payment is due in full at the time of treatment unless otherwise agreed. We accept most UK cards. Card payments are processed securely by our payment provider Stripe.
6. Courses and packages
Where treatments are purchased as a course or package:
Courses must usually be completed within 12 months of purchase.
Courses are non-transferable unless agreed by us in writing.
Where a course is paid for in advance, refunds for unused sessions are at our discretion and may be subject to deduction for sessions already taken at their standard (non-package) price.
7. Gift vouchers
Gift vouchers are valid for 12 months from the date of purchase, are non-refundable and non-exchangeable for cash, and cannot be replaced if lost or stolen. They are subject to the same cancellation terms as standard appointments.
8. Results and aftercare
Aesthetic treatments are not an exact science. Individual results vary depending on factors including skin type, lifestyle, age and how you follow aftercare advice. While we will always act with professional skill and care, we cannot guarantee specific results and results may not be permanent.
You agree to follow the aftercare instructions provided. Failure to follow aftercare advice may affect your results and your safety, and is not a basis for a refund.
If you have any concerns following treatment, please contact us promptly so we can advise you.
9. Prescription medicines
Some treatments involve prescription-only medicines (POMs) which can only be provided following assessment by a qualified prescriber. Where a prescriber determines that a treatment is not clinically appropriate for you, it will not be carried out.
10. Age and eligibility
Our treatments are available to adults aged 18 and over. We may ask for photographic ID to confirm your age. We do not provide [specified] aesthetic treatments to anyone under 18.
11. Photography
With your separate consent, we may take clinical before-and-after photographs as part of your treatment record. Any use of your images beyond your clinical record (for example marketing) will only take place with your explicit written consent, which you may withdraw at any time. Please see our Privacy Policy for full details.
12. Your responsibilities
You agree to:
Provide accurate and complete information about your health and medical history.
Inform us of any changes to your health or medication before each treatment.
Follow all pre-treatment and aftercare instructions.
Tell us promptly about any concerns or adverse reactions following treatment.
13. Liability
Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be limited or excluded by law.
Subject to the above, we are not liable for results that fall short of your expectations where treatment has been carried out with reasonable skill and care, nor for any outcome arising from inaccurate information you have provided or from your failure to follow aftercare advice.
14. Complaints
We aim to provide a high standard of care. If you are unhappy with any aspect of your treatment or experience, please raise it with us as soon as possible using the contact details above so that we can try to resolve it. [Insert reference to your formal complaints procedure if you have one.]
15. Changes to these Terms
We may update these Terms from time to time. The version that applies to you is the one in force at the time of your booking. The current version is always available on our website.
16. Governing law
These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
17. Contact us
Viata Aesthetics 474 Glossop Road, Sheffield S10 2QA Email: booking@viata-aesthetics.co.uk Telephone: 44 7720 742016